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Ventiv has elevated the CISO’s role; why should risk and insurance managers care?

Earlier today, Ventiv Technology announced that the role of chief information security officer (held by yours truly) has been elevated to direct-report status to Ventiv’s chief executive officer, Kathy Burns. I encourage you to read the news release (on our website and on the newswire where we distributed it). In the release, we explain exactly why we’ve made this move and why we think it’s so important for our customers in the risk, insurance and safety community.

In this blog post, I’d like to give a little more background on why we’ve made this organizational change. In a nutshell, information security has always been important to Ventiv; we are the only provider in our market with a CISO, and this move takes us to the next level.

I’m frequently involved in sales presentations to prospective clients (as well as to existing clients), who usually ask some very good questions about data security/privacy and Ventiv’s cloud-based application and data hosting. We often hear similar questions at industry events and meetings, in the trade press and on message boards. The 3SIXTY blog seems like a good place to share some of these questions and Ventiv’s answers to them.

Topics: risk data risk management data risk claims safety technology

Instilling the importance of information security as an everyday activity

I haven’t read the whole study yet, but I was intrigued when I came across a strategy+business blog post from earlier this month about recent research on the effectiveness of information security efforts at large U.S. firms. The study found that IT professionals assess the threats to their firms’ data security quite differently from their non-IT counterparts (both at the management and frontline-worker level).

Topics: risk management data data security and privacy

6 things to expect from a vendor-client stewardship meeting

For customers of technology solutions (including risk, claims and safety technology), the annual stewardship meeting with a client is very valuable and important. Both client and vendor should approach it as a chance to revisit recent accomplishments. It’s also about looking forward and conducting short- and long-term planning. Equally important, it’s a chance to strengthen the client-vendor partnership by spending a few hours together in person without the distractions of the day.

Topics: risk claims safety technology stewardship client relations

Operational risk on a broader scale: 3 ways to turn vision into action

Earlier this week, Advisen’s Front Page News, a valuable daily collection of news related to risk management, directed me to a very useful article from American Machinist: “4 Things Plant Managers Need to Know About Operational Risk.” As the title of the article indicates, author Paul Leavoy’s piece is geared to operations management at manufacturing and heavy-industry firms; however, as I read the article, it occurred to me that Mr. Leavoy was shedding light on a challenge risk managers in any kind of firm often face: demonstrating to their operations colleagues that risk is not an “abstract, top-management priority that doesn't clearly relate to their roles or the boots on the ground they are responsible for.”

Topics: risk management enterprise risk management ERM