In a traditionally labor-intensive operation, technology has enabled claims organizations to achieve a higher level of output with less manual interaction throughout the life of a claim. Claims operations should expect a high level of automation from any claims-administration system they consider.
Simply put, automation allows companies and workers to remove the now unnecessary groundwork and focus on more important tasks. To take Ventiv's iVOS 5 as an example, an updated client-determined schema enables claims organizations to build their own workflow rules, which significantly reduces the cost of claims handling without compromising high service and quality levels.
Technology can also automate non-core administrative tasks that do not impact the quality of a claim. A claims-administration system should allow users to automate correspondence, send or schedule emails, create diaries, trigger alerts and notifications, set reserves and more, all while ensuring strict criteria are met and strict compliance regulations have been followed.
What good is a claims-administration system if it doesn't help your organization meet its key objectives? Empowering adjusters to spend more time managing their claims and less time on administrative tasks is a top priority for most claims organizations. This is precisely what iVOS 5's automation tools are designed to do. See it in action.
While many have embraced the digital age, there are still organizations that have a deeply ingrained reliance on paper. Advances in technology can provide the answer: tools to automate processes, reduce costs, and ensure an efficient, results-driven claims operation in a changing environment.
Leslie Sargent is a territory vice president for Ventiv Technology. Please email Leslie at firstname.lastname@example.org