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During the COVID-19 crisis, many of our healthcare clients have seen a significant reduction in incident reporting. Several factors may explain this recent decrease, including:
After years of working hard to increase the volume of reported events to improve patient safety/risk management, it might simply be that the recent decrease of reporting can be explained by the loss in patient volume due to the lack of services such as elective surgeries.
If your organization has noticed a reporting change, I suggest gathering senior and middle level managers to get their thoughts regarding potential contributing factors. It may be that the team feels time is better spent elsewhere rather than incident reporting, or as mentioned earlier the change may be due to the lack of patient volume during this crisis. If incident reporting is too challenging during this time, there are several ways to make it easier for the front-line reporter to ensure your hospital is continuing to improve its overall patient safety during this and future crisis.
Here are a few of my top suggestions:
The Ventiv Patient Safety event reporting and investigation tools make it fast and easy to report incidents, while empowering healthcare organizations to better understand safety events, improve the patient experience, and elevate the facility’s safety culture.
What steps have you taken to improve your organizations patient safety culture during this pandemic? We would love to hear from you to learn about the additional ways you have made incident reporting easier over the past few months.
May 19, 2020
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